Focused on the customer and his needs
Ethniki, the first insurance company, is changing the facts in the field of insurance. It announces a new structure and composition of its management team, with the central objective of optimally satisfying the ever-evolving and diversified needs of its expanded clientele.
In a rapidly changing world, people’s needs are changing just as quickly, needs that insurance companies must cover. Setting as its central goal the optimal satisfaction of the growing and diverse needs of its customers, the company recognizes that real change requires internal conversion. With its new administrative structure, it abolishes the traditional silos of the Branches and moves to a completely human-centered structure that places the customer at the center of its operation, aspiring to seamlessly support the goals of each individual and each organization towards the future that everyone envisions.
The new administrative structure of National Insurance, under the Managing Director, Robert Gauci, consists of the following departments, the heads of which are also members of the Executive Committee:
1. General Directorate of Individual Insurance Products (CRIO), Iraklis Daskalopoulos.
Mr. Daskalopoulos has many years of experience in the insurance industry and joined Ethniki Insurance as General Manager in 2012. The general management, in the new market segment format, will be the “production unit” of private/retail products.
2. General Directorate of Large Business Customers (CCIO), Tassos Anastasiou.
Mr. Anastasiou has many years of experience in senior executive positions in the insurance industry with the subject of strategic planning and data analysis. He joined National Insurance in 2022. Accordingly, this general direction will focus on the needs of the company’s corporate clients.
3. Chief Financial Officer (CFO), Stavros Karagrigoriou.
Mr. Karagrigoriou has many years of experience in financial services and joined the staff of National Insurance in 2016, assuming the duties of CFO.
4. Coordinating Directorate of Investment Management, Real Estate & Legacy Portfolio, Achilleas Sofroniou.
Mr. Sofroniou has many years of experience and know-how in the management of investments in insurance companies abroad and joined the staff of National Insurance in 2022.
5. General Directorate of Human Resources (CHRO), Dalia Tombrou.
Ms. Tomrou has many years of experience in human resources management in large organizations in Greece and joined the staff of National Insurance in 2016, while taking over the Human Resources Department in 2022.
6. General Directorate of Operations (COO), Achilleas Sdrakas.
Mr. Sdrakas joined the staff of National Insurance in November 2023 and has many years of experience in the insurance industry as Chief Operation Officer in Greece and abroad. In the new administrative structure of National Insurance, the role of the COO is pivotal, as it aims to simplify, harmonize and optimize the processes, so as to improve the experience of each customer during their contact with the company.
7. General Directorate of Sales and Marketing.
The new General Manager will be announced soon. Mr. Antonis Christidis is leaving the company for personal reasons. National Insurance thanks him for his offer and wishes him success in his next professional steps.
CEO Robert Gauci said of the company’s new management structure:
“Today, we are moving into the next phase of the transformation of Ethniki Asfalistiki, as after a first year, during which all the company’s processes and services were evaluated, we are now creating a new management team, with a modern structure, that responds to the present and future needs of the domestic insurance market. The professionals who will make up the company’s new management team come from the National Insurance family, have knowledge and experience of the Greek insurance market and I am sure that they will work together, with a cooperative spirit and teamwork, to give life to the vision of National Insurance, the first insurance company, which aspires to become the model for the insurance industry in Greece”.
